Shipping and Returns Policy

Thank you for shopping at Lab Grown Jewels by Sevan. We are committed to providing you with a seamless shopping experience from purchase to delivery. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind. Please review our shipping and returns policy to understand how we handle these processes.

1. Shipping

We offer free ground shipping for all orders within the United States. Once your order is placed, please allow 1-2 business days for processing. After processing, delivery times vary depending on your location and selected shipping method. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. International Shipping

Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause. However, we are continually working to expand our shipping capabilities to serve customers worldwide.

3. Returns

We accept returns within 7 days of receipt for a full refund or for exchange if returned after 7 days. To be eligible for a return, your item must be unused and in the original condition that you received it in, with tags intact and in the original packaging. To initiate a return, please contact our 24x7 support team at info@labgrownjewelsbysevan.com. We provide free ground shipping for returns within the US to make the process convenient for you.

4. Refunds

For returns made within a week of receipt (7 Days), you are eligible for a full refund to your original method of payment. After 7 days, we offer store credit for returned items. Once your return is received and inspected, we will process your refund or issue store credit accordingly.

5. Non-Refundable Items

Certain items are not eligible for a refund, including personalized or customized jewelry, earrings (for hygiene reasons), and items that have been worn or damaged after receipt.

Exchange

If you need to exchange an item for a different size or style, please contact our customer support team for assistance. You will be responsible for any price difference and shipping costs associated with the exchange.

6. Contact Us

If you have any questions about our shipping and returns policy or need assistance with an order, please don't hesitate to contact our 24-hour online customer support team at info@labgrownjewelsbysevan.com. We are here to help you with any inquiries or concerns you may have.